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    Contact Centers
    HighLoad: Load Test Your contact Center PDF Print E-mail
    Load testing is the only way to ensure that the telephony system will react properly under normal load condition.  
    Unit testing of the different components is useful but can’t guaranty that the system would not fail under the load of real customers. Load testing through the PSTN (public network) is a must if you want to test the whole flow end-to-end: from the customer to the agent. It is the only way to guaranty that your new system will not crash when real customers will call.  
    Shift Services proposes a one stop service to organize and execute the load testing of your contact center and telephony infrastructure. After an analysis with the different teams (PSTN, telephony, IVR, routing, toolbars, recording, CRM, ...), our specialized consultants will define the flows to be used for load testing. Using Shift Services infrastructure, they will then prepare, organize and execute different runs of load test. Statistics and performances will then be analyzed and, when applicable, optimizations will be recommended.  
    Shift Services provides a neutral and external view on the different components and how they react under load. But we also have internally deep technical skills in main vendors technology (Cisco, Avaya, Alcatel, Nortel, Asterisk, Genesys, Nice, ..). This gives us a general understanding of the technical architecture and its possible weaknesses.
    Voxy PDF Print E-mail
    Voxy - the simplest way to integrate VoiceXML applications in Asterisk. Configure your dial plan with the URL of your VoiceXML application and it's done.  
    Voxy is an open source project sponsored and coordinated by Shift Services. The project is hosted at SourceForge. You can download the software and see all details of the project on http://sourceforge.net/projects/voxy/
    Survey Manager PDF Print E-mail
    Shift Services is proud to present its new product: Survey Manager. With Survey Manager you can organise and conduct your own telephone market research and customer satisfaction surveys easily and cost-effectively.  
    Ready-to-use hosted systems allow dedicated surveys to be:  
    • Set up and in use very quickly
    • Completed within a very competitive budget
    • One simple telephone call is all that is needed to complete your survey.
    Modern equipment and state-of-art voice technology allow your survey to be:  
    • Conducted through in-house personnel
    • Completed by your customers at their convenience
    A customised software interface allows the results of your survey to be:  
    • Processed and analysed quickly
    • Presented in a variety of report formats
    • Stored so that historical trends are apparent
    Surveys conducted using PhoneSurvey.biz are as simple as 1, 2, 3:  
    How it works...  


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